Last week, after having spent at least an hour of quality time, spread out over several months, with semi-clueless Sprint phone-support people — and waiting on hold to be transferred to other semi-clueless Sprint phone-support people — I broke down and did what I have never done before: I whined to Twitter.

Go here to read the rest: Cranky ex-Sprint Customer Dumenco 
Gets Satisfaction (Sort of) on Twitter